How to Do Absher Appointment Booking for Jawazat, Traffic, and Civil Affairs

If you need an in person visit for passports, traffic, or civil status services, Absher appointment booking is usually the fastest way to get a confirmed slot before you go. This guide walks you through the process for Jawazat, Traffic Moroor, and Civil Affairs Ahwal, plus what to do when appointments are full and what to bring on the day.

Absher appointment booking what it is and when you need it

Absher lets you reserve a time to visit certain government offices instead of turning up and hoping they accept walk ins. The appointment feature is used across key Ministry of Interior related sectors, including Passports Jawazat and Civil Affairs, and you will often see Traffic services listed there too. It is especially useful when an office only accepts visitors with a confirmed slot.

You will typically need an appointment for things like fingerprinting, iqama related updates for dependents, some passport services, and specific civil status requests. For Civil Affairs appointments, the Saudi National Portal explains the path inside Absher under Appointments then Civil Status. It also lists the service cost as free.

Before you start what to have ready

Have these basics ready so you do not lose your slot while you are searching.

1. Your Absher account login working on your phone or laptop
2. Your iqama number or national ID number, plus date of birth in the calendar type requested
3. A mobile number that can receive OTP codes if Absher asks for verification
4. A clear idea of the sector you need Traffic, Jawazat, or Civil Affairs
5. The city you want to visit and a couple of backup branches if possible

If you are new to Saudi admin tasks, it helps to keep a short checklist of your usual documents. You can also save this guide from Ksa Buddy so you can come back when you need to reschedule.

Step by step book your visit for Traffic, Jawazat, or Civil Affairs

Absher has separate appointment pages for different sectors, but the flow is broadly the same verify the beneficiary, choose the service, then pick a branch and time. You can start from the official Absher appointment entry point and follow the prompts for your sector.

Use the steps below as your clean workflow.

1. Log in to Absher Individuals using the web portal or the app.
2. Open Appointments.
3. Select the sector you need.
4. Choose the relevant service type inside that sector.
5. Select your region, city, and preferred branch.
6. Pick an available date and time.
7. Confirm the appointment.
8. Save the appointment ticket details so you can show it at the gate.

For Civil Affairs, the National Platform spells out the route as Appointments then Civil Status then Book an appointment, which matches what you should see in Absher. It also notes that you can modify a previous appointment, which is helpful if you only find a temporary slot at first.

What you’ll see on the screen

Absher screens change slightly over time and between the web portal and the mobile app. Still, the appointment flow usually includes these labels and choices.

1. Appointments as a main menu item
2. A sector list such as Passports, Civil Affairs, Traffic
3. Beneficiary verification fields, often ID or iqama and date of birth
4. Service selection inside the chosen sector
5. Region and city filters, then a branch or office list
6. A calendar or available slots list
7. Confirmation page or appointment ticket summary

If you are booking for a dependent, you may see a beneficiary selector first, then the same flow. On the Civil Affairs appointment page, Absher explicitly shows a user verification step before you can proceed.

How to change or cancel an Absher appointment

If your plans change, do not just skip the appointment. Cancel it so you can free the slot and then rebook. The National Platform description for Civil Affairs confirms that you can modify a previous appointment through the same service.

In most cases, you will do this:

1. Go to Appointments.
2. Choose the same sector you booked under.
3. Open your existing appointment list.
4. Select update or modify to change the time, or cancel to remove it.
5. Confirm and save the new ticket if you updated.

No slots available: quick fixes that usually work

Full calendars are common in busy cities. Try these practical moves before you give up.

1. Change the branch. Nearby districts often have earlier openings.
2. Switch the time of day. Early morning and mid week slots can appear first.
3. Try the web portal if the app is slow, or the app if the portal is busy.
4. Refresh later. Appointment availability can change as people cancel and reschedule.
5. Double check you selected the correct service type. Some services route to different offices.

If you consistently see no services listed, confirm your Absher account is active and that you are logged into the Individuals side, not Business.

What to bring to the appointment

The exact documents depend on the service, but these basics cover most visits across KSA.

1. Original iqama or national ID
2. Passport if the service involves travel documents, visa updates, or dependents
3. Printed or saved appointment ticket on your phone
4. Any supporting documents for the request, such as letters, forms, or proof of relationship

Arrive a little early. Many offices check your ticket at the entrance and may not accept late arrivals.

Common issues and how to avoid them

These are the problems that waste the most time, especially for expats and first time visitors.

1. Wrong sector chosen. Jawazat services will not be handled at Civil Affairs and vice versa.
2. Wrong beneficiary. If you booked under your own ID but need a dependent service, fix it before the visit.
3. Missing originals. Photos are often not enough for identity documents.
4. Arriving without the ticket details. Save a screenshot or PDF so you can show it even if your data is slow.
5. Assuming walk ins are accepted. Some branches are strict about appointments.

Quick checklist for a smooth visit

1. Choose the correct sector and service
2. Pick a branch you can reach easily
3. Save the appointment ticket
4. Bring original ID and service documents
5. Arrive early and follow the ticket time

FAQ